How can we help?

Support for the packbook iOS app and packbook.co

Write to us

Bugs, questions, ideas, or data requests: one address for all of it. We usually reply within two business days.

Reporting a bug? Include your iPhone model, iOS version, and what you were doing when it happened.

Scanning isn't identifying my gear: Gear identification needs an internet connection. The photo is matched against real product listings. If you’re online and it still misses, try a photo with the item filling more of the frame on a plain background. You can always name the item yourself; scanning is a shortcut, not a requirement.
Where is my data stored?: Your gear, photos, packs, and kits live on your iPhone, not on our servers. That means deleting the app deletes your library, so back up your device before switching phones. Only packs you explicitly publish are stored on packbook.co.
How do I remove a pack I shared?: Sign in at packbook.co/shares and delete the share. The public page disappears immediately.
How do I delete my account or my data?: The iOS app has no account. Deleting the app removes everything on the device. For the web service, email us and we’ll delete your account and all your shares. Details in the privacy policy.
An AI suggestion looks wrong: Identified names, weights, prices, and Pack Check suggestions are AI-assisted estimates and can be wrong. You can edit any field by hand. If something is badly off, a screenshot to our email helps us improve it.